Management
Thanks to our fully integrated services we can offer you the best SLA and management contracts, from a basic best-effort SLA to a guaranteed response time SLA of 4 hours.
These services are also possible for external services, please contact us for a solution.
SLA best-effort
0 /m
best-effort support level
weekly blacklist scanning & reporting
no monitoring included
no response time guaranteed
no backups
no extra security
no monthly updates
no scripts check (joomla, wordpress, ...)
no direct contact number
included
weekly blacklist scanning & reporting
no monitoring included
no response time guaranteed
no backups
no extra security
no monthly updates
no scripts check (joomla, wordpress, ...)
no direct contact number
SLA 24
10 /m
best-effort support level
weekly blacklist scanning & reporting
no monitoring included
24 hour response time guaranteed
no backups
extra security included
monthly update included
monthly scripts version check
direct number 24/7
option
weekly blacklist scanning & reporting
no monitoring included
24 hour response time guaranteed
no backups
extra security included
monthly update included
monthly scripts version check
direct number 24/7
SLA 4
40 /m
priority support level
weekly blacklist scanning & reporting
24/7 monitoring included
4 hour response time guranteed
backups included (up to 14 days retention)
extra security included
monthly update included
monthly scripts version check
direct number 24/7
option
weekly blacklist scanning & reporting
24/7 monitoring included
4 hour response time guranteed
backups included (up to 14 days retention)
extra security included
monthly update included
monthly scripts version check
direct number 24/7
Included with every Service Contract
Contract
Possible on all our VPS/DEDI services
Possible on all our VPS/DEDI services
Free service
Remote hands when we are in the datacenter
Remote hands when we are in the datacenter
Options
| • Hour rate | 70 Euro /hour |
